Terms of Service

Terms & Conditions

About Us

This website is owned and operated by Attain Skills & Knowledge,
153 Doncaster Road, Goldthorpe, Rotherham, S63 9JB.
If you need to contact us, please e-mail us at info@attainuk.com or call customer services on 01709 880886.

Company Number 7034139 – VAT Number 222424645

Making a contract with us

When you place an order with us, you are entering a contract to buy services.  Once you complete your order and payment is received we will confirm your order.
Once we have checked the price and availability of the services, we will process your order and at this point a contract has been made between us.
We will not take payment from you until we have accepted your order.
In the unlikely event that the service requested is no longer available, or that we have made a pricing mistake, we will advise you of this.  You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us. How to place an order / booking for available services.

Delivery

Your services / course will be provided to you on the day you have booked for, any changes to course schedule will be informed to yourself at the earliest possible time.

Cancellation and returns

You can cancel your contract at any time up to 28 working days before the event.  To do this, please e-mail us or write to us.
You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, before your selected event then we reserve the right to charge an admin fee.

NOTICE PERIOD FOR CANCELLATION (FROM DATE OF RECEIPT)

% OF FEE PAYABLE ON CANCELLATION % OF FEE REFUNDED IF RE-PAYMENT RECEIVED
28 days prior to course 0%  100%
14 – 28 days prior to course 50%  50%
Less than 14 days prior to course 100%  0%

This cancellation policy does not affect your legal rights.

Changes to these terms:
These terms were last changed on 11/02/2016
These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.